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  • What is the warranty?
    Please refer to each product listing, or call our support team for details.
  • How do I set up a T-Mobile account?
    You can set up a T-Mobile account by clicking here. If you have any issues please contact the T-Mobile team at
  • Expedited shipping
    All UPS ground deliveries are FREE of charge. We also offer expedited services for a fee. Rates will vary based on delivery speed, weight and location of the delivery. We will ship all orders within 24 hours of receipt of payment or the next business day. **Expedited delivery time begins when an order has been shipped, not when an order has been placed. **
  • What is the Return and Cancellation Policy?
    View our return/cancellation policy here
  • What is seed stock and does Amazon require it?
    Seed stock is an overage of inventory for contingencies. Amazon does not require it but strongly recommends that DSPs have 10% extra inventory to cover lost, stolen, broken mobile devices or an increase in routes. Example: If you plan to purchase 10 devices, Amazon recommends that you purchase 1 extra unit.
  • How can I effectively clean and disinfect my device?
    Whether you’re concerned about coronavirus or just common flu and cold germs, regularly disinfecting your mobile device will help lower your overall risk of getting ill. Click Here to learn how to effectively care for your CAT Rugged Devices.
  • How can I locate a lost or stolen device?
    If you lose an Android phone, you can find, lock, or erase it. If you've added a Google Account to your Android device, Find My Device is automatically turned on. Follow this link here to locate your android:
  • How long does it take to deliver? 
    We ship orders within 24 hours of receipt of payment or the next business day. Shipments should be received within 2-7 business days. "Pre-orders" are shipped when inventory becomes available and we will make a good faith effort to communicate timelines. We do not ship on weekends. If you require equipment in fewer than 7 days, please select an expedited delivery method.
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